Do-Not-Call Policy
Purpose
Federal and state laws impose various obligations on GlobeAssure to respect the preferences of any person who does not wish to be contacted for telemarketing purposes. It is GlobeAssure’s policy and practice to comply fully with all federal and state laws and regulations governing telemarketing and informational calls. GlobeAssure employees, contractors, service providers, affiliates, and other persons or entities (collectively, “Representatives”) responsible for contacting customers and prospective customers by telephone are required to comply with the policies and procedures set forth herein as well as all applicable laws and regulations.
GlobeAssure Corporate Do-Not-Call List
GlobeAssure maintains an internal DNC List (the “GlobeAssure DNC List”) to help ensure that it and its Representatives do not call consumers who do not wish to be contacted by GlobeAssure. Any and all consumers who request to be added to the GlobeAssure DNC List are added to the list at or about the time the request is made, and in no event more than 30 days from the date of the request.
GlobeAssure’s Representatives are required to notify GlobeAssure about any consumer who has requested to not be contacted regarding GlobeAssure’s products and services so that they may be added to the GlobeAssure DNC List.
GlobeAssure and any Representatives that call on its behalf access and scrub against the GlobeAssure DNC List prior to making any outbound calls to consumers.
National Do-Not-Call Registry
GlobeAssure purchases the National Do-Not-Call Registry (“Registry”) annually and obtains a copy on or about the beginning of each calendar month, and in no event more than 31 days prior to a telemarketing call being placed. GlobeAssure and any Representatives that call on its behalf access and scrub against the Registry prior to making any outbound telemarketing calls to consumers.
State Do-Not-Call Lists
GlobeAssure purchases all applicable state Do-Not-Call lists (“DNC”) in accordance with respective state law, and scrubs against such lists prior to placing any outbound telemarketing calls to consumers in such states. GlobeAssure requires that all Representatives who engage in telemarketing on its behalf ensure that they are in compliance with all relevant state laws regarding telemarketing.
GlobeAssure trains its employees who are engaged in telemarketing on these policies and compliance with telemarketing laws.
GlobeAssure takes compliance with federal and state telemarketing laws and regulations seriously, and thoroughly investigates all consumer complaints.